GBPO Solutions : Privacy & Cookie Policy
Last updated: October 2026
GBPO Solutions Ltd ("GBPO Solutions", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookie Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, enquire about our services or engage with our business and marketing communications.
GBPO Solutions Ltd is a company registered in the United Kingdom and acts as a data controller for personal information processed in connection with its business activities, except where another arrangement applies.
1. Information We Collect
Depending on how you interact with us, we may collect and process information including:
your name and business contact details, including email address and telephone number;
your job title, professional role and company or organisation;
information submitted through our website enquiry forms;
information relating to accreditation applications and assessments;
information provided when enquiring about outsourcing partnerships or other services;
information contained in correspondence and business communications;
professional information obtained from publicly available sources or business data providers;
IP address, browser, device and website interaction information; and
information relating to engagement with our marketing communications and campaigns.
We do not intentionally request sensitive personal information through our general website enquiry forms.
2. How We Collect Information
We may collect information when you:
complete a form on our website;
enquire about finding an outsourcing partner;
apply for or enquire about GBPO accreditation;
contact us by email, telephone or another communication channel;
register an interest in our services, events or business opportunities;
enter into a commercial relationship with GBPO Solutions; or
otherwise provide information to us voluntarily.
We may also collect technical and website usage information automatically through cookies and similar technologies.
For business development purposes, we may obtain relevant professional contact information from publicly available sources, professional networking platforms and third-party B2B data providers.
3. How and Why We Use Your Information
We may use personal information to:
respond to enquiries and requests;
provide and manage our services;
assess accreditation applications and conduct relevant due diligence;
identify and facilitate outsourcing partnerships;
manage relationships with clients, network members and business partners;
communicate about relevant events, opportunities and industry developments;
conduct relevant business-to-business marketing and business development;
understand engagement with our website and marketing communications;
improve our website and services;
maintain appropriate business and administrative records; and
meet legal, regulatory and contractual obligations.
Lawful Basis for Processing
Depending on the circumstances, we may rely on one or more lawful bases for processing personal information, including:
Legitimate interests – where processing is reasonably necessary to operate, develop and promote our business, manage professional relationships and conduct relevant B2B marketing, provided those interests are not overridden by individuals' rights and freedoms.
Contractual necessity – where processing is necessary to perform a contract or take steps before entering into a contract.
Legal obligations – where processing is necessary to comply with applicable laws and regulations.
Consent – where consent is required, including for certain website cookies and tracking technologies.
4. Business-to-Business Marketing and Sopro
GBPO Solutions uses Sopro, a third-party business-to-business prospecting and marketing service, to support our business development activities.
Sopro helps us identify and communicate with relevant business professionals who may have an interest in our services.
This may involve processing professional information such as:
name and business contact details;
job title and professional responsibilities;
company or organisation;
publicly available professional information;
engagement with relevant marketing communications; and
website interactions associated with our marketing campaigns.
Information may be obtained from publicly available professional sources and third-party business data providers.
We also use Sopro website tracking technology to help us understand website engagement and interactions associated with our B2B marketing campaigns.
Where applicable, GBPO Solutions and Sopro may act as joint data controllers for certain prospecting activities. Other processing activities may involve different controller or processor arrangements.
Our processing of professional contact information for relevant B2B marketing may be based on legitimate interests, subject to applicable data protection and electronic marketing requirements. Where consent is legally required, we will seek that consent.
You have the right to object to the processing of your personal information for direct marketing purposes at any time.
You can opt out by using the unsubscribe option included in relevant marketing communications or by contacting GBPO Solutions directly.
Where you opt out, we may retain limited information on a suppression list to ensure your request is respected.
5. Cookies and Website Tracking
Our website uses cookies and similar technologies to support website functionality, security, analytics and our business-to-business marketing activities.
Our website is built and hosted using Wix, which may use cookies necessary for the operation, security and functionality of the website.
We also use Sopro website tracking technology to help us understand engagement with our website and B2B marketing campaigns. This may involve the use of cookies and similar technologies to recognise website visits and browsing sessions and understand interactions associated with our marketing activities.
Where required by applicable law, non-essential cookies and tracking technologies will only be used after you have provided consent.
You can accept or reject non-essential cookies and manage or withdraw your consent at any time through the cookie preference controls available on our website.
Further information about the cookies and tracking technologies used on our website, including their purposes and duration, is available through our cookie preference centre.
6. How We Store and Share Information
Our website is hosted using Wix, which provides website hosting, data storage and related infrastructure.
Information submitted through our website may therefore be stored or processed using Wix's systems.
We may also use trusted third-party providers to support our business activities, including:
website hosting and management;
customer relationship management;
email and business communications;
business development and prospecting;
marketing and analytics; and
professional and administrative services.
This may include Sopro and other service providers engaged by GBPO Solutions.
We share personal information only where necessary for legitimate business purposes, where appropriate safeguards are in place, or where required by law.
We do not sell personal information.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
7. International Data Transfers
As GBPO Solutions operates internationally and works with service providers and business partners in different countries, personal information may be transferred or processed outside the United Kingdom.
Where required, we take appropriate steps to ensure international transfers comply with applicable data protection legislation.
These may include reliance on applicable adequacy regulations or appropriate contractual safeguards.
8. How We Communicate With You
We may contact you by email, telephone or other appropriate business communication channels regarding:
enquiries or requests you have submitted;
services you have requested;
existing or prospective business relationships;
accreditation applications and outsourcing partnerships;
relevant industry events and business opportunities;
service updates and business communications; and
relevant B2B marketing activities.
You may opt out of direct marketing communications at any time.
9. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include meeting contractual, legal, regulatory, accounting and legitimate business requirements.
Retention periods may vary depending on the nature of the information and our relationship with the individual or organisation concerned.
Where an individual has opted out of marketing communications, limited information may be retained to ensure their preferences continue to be respected.
10. Your Data Protection Rights
Under applicable data protection legislation, you may have the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
object to the processing of your personal information;
request restriction of processing in certain circumstances;
withdraw consent where processing is based on consent; and
request data portability where applicable.
You have the right to object to the processing of your personal information for direct marketing purposes at any time.
To exercise your rights, please contact us using the details below.
You also have the right to lodge a complaint with the relevant data protection authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).
11. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our website, services, technology, business activities or applicable legal requirements.
Any updates will be published on this page together with the date of the latest revision.
12. Contact Information
If you have questions about this policy, how we use your personal information or wish to exercise your data protection rights, please contact:
GBPO Solutions Ltd
Email: contact@gbposolutions.com
Website: www.gbposolutuions.com
Registered Office: 28A Spital Terrace Gainsborough Yorkshire DN21 2HQ